Date: June 9, 2011

WILEF East

WILEF East

Program: How You Can Impact Client Service in a Positive Way

Moderator:
David H. Freeman, J.D., CEO, David Freeman Consulting Group LLC
Confirmed Speakers:
Thomas C. Rice , Partner and Co-Chair, Litigation Department, Simpson Thacher & Bartlett LLP
Eric B. Rothenberg, Partner and Director, Environmental Practice, O’Melveny & Myers LLP
Alicia J. Batts, Partner, Litigation & Dispute Resolution Department, Proskauer Rose LLP
Barbara Kolsun, Executive Vice President and General Counsel, Stuart Weitzman, LLC
Gladys Xiques, Principal Compliance Counsel, Kohlberg Kravis Roberts & Co.
Lori M. Hotz, Chief Operating Officer, Lazard Wealth Management LLC

Date: Thursday, June 9
Venue: Simpson Thacher & Bartlett LLP
425 Lexington Avenue
New York, NY 10017
Breakfast and Networking: 8:00am – 8:30am EST
Program: 8:30am – 10:00am EST

Program Description
Outstanding client service ensures repeat business, opportunities for cross-selling and new client referrals. So what is outstanding client service and are you delivering outstanding service consistently to all of your clients? Client service is what distinguishes top practitioners and firms. Clients and potential clients seek attorneys at all levels of experience who not only deliver cutting-edge legal advice, but who provide an outstanding work experience. WILEF’s panel of practitioners, who have distinguished themselves in providing exceptional client service, will address such topics as best-practices for client service, creating a client-service culture, soliciting client feedback and managing client expectations. They will also discuss their own experiences and the challenges of taking client service to the next level. Internal service (to firm partners and associates) is as important as external service to clients, so we will also explore techniques used by successful rainmakers for building outstanding relationships within a firm.